FAQ
Best Time, Weather & Packing
Q: When is the best time to visit Mongolia?
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June - September for warm weather and green landscapes; winter (Oct - Mar) for unique snow and ice experiences.
Q: What is the weather like?
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Mongolia has extreme continental weather, which means hot summers, cold winters, and rapid temperature changes year-round.
Q: What should I pack?
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Layers, warm jackets (even on Summer nights), sturdy shoes, sunscreen, hat, personal medicine, and a power bank. A specific packing list will be provided for your specific trip.
Q: What should I pack for the Gobi Desert?
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Lightweight clothing for daytime, a warm layer for evenings, a scarf for dust, sunglasses, and comfortable hiking shoes. A specific packing list will be provided for your specific trip.
About Mongolia & Travel Basics
Q: Where is Mongolia located?
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Mongolia is in Central Asia between Russia and China, known for its vast open landscapes, nomadic culture, and adventure-friendly destinations.
Q: What is Mongolia known for?
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Wide-open steppes, the Gobi Desert, ancient history, nomadic hospitality, horse culture, and festivals like Naadam.
Q: What language is spoken in Mongolia?
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Mongolian is the official language. In Ulaanbaatar, English is common in tourism services; in rural areas, less so.
Q: What currency is used in Mongolia?
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The Mongolian Tögrög (MNT). Credit cards work in Ulaanbaatar but cash is essential in the countryside.
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Q: Do I need a visa to visit Mongolia?
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Many countries are visa-free; others require a visa. We can check your requirements and provide an invitation letter if needed.
About Our Tours
Q: What types of tours do you offer?
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Group tours, private tours, cultural itineraries, adventure trips, Gobi expeditions, horseback tours, and customized trips.
Q: Do you offer custom itineraries?
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Yes. Tell us your interests, dates, budget and travel style - we’ll design a personalized itinerary.
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Q: How many people are in your group tours?
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Usually 6 - 12 travelers for a comfortable and intimate experience.
Q: Are your tours suitable for families?
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Absolutely. We offer family-friendly routes and activities.
Q: Do you offer luxury tours?
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Yes. We work with premium hotels, boutique ger camps, and high-end experiences upon request.
Q: Can you help me plan a special-interest trip (photography, wildlife, history)?
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Definitely. We customize itineraries around photography, birdwatching, paleontology, festivals, and more.
On the Road
Q: What kind of transportation is used?
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Comfortable 4x4 or Russian van vehicles driven by experienced local drivers. Domestic flights may be included for long distances. Depending on which trip, horses and camels will also be used.
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Q: How long are driving days?
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Depending on location, typically 3-6 hours, occasionally longer in remote areas.
Q: What if the roads are rough?
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Many rural roads are unpaved. Our drivers are experienced, and our vehicles are built for Mongolian terrain.
Accommodation & Food
Q: Where will I stay?
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A mix of hotels in Ulaanbaatar, tourist ger camps in the countryside, boutique lodges, and occasional camping.
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Q: What is a ger camp?
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A traditional felt-covered round tent with beds, shared or private bathrooms depending on the camp’s level.
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Q: Are meals included?
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Most tours include all meals. In Ulaanbaatar, breakfast is included; you’re free to explore restaurants for lunch and dinner.
Q: Do you accommodate dietary restrictions?
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Yes, vegan, vegetarian, allergies, halal, etc. Please inform us in advance.
Guides, Safety & Experience
Q: Do you provide English-speaking guides?
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Yes. Guides in other languages (French, German, Dutch, Chinese, Korean, Japanese, etc.) can be arranged.
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Q: Is Mongolia safe for travelers?
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Very safe. Our guides prioritize your safety, especially during outdoor activities.
Q: Is travel insurance required?
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Yes. Travel insurance covering medical assistance and adventure activities is mandatory.
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Q: What happens if I get sick during the tour?
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Your guide will assist you with first aid and arrange medical care. We plan routes near available medical services when possible.
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Q: Is horseback riding experience required?
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We have different horse riding experience requirements depending on which terrain you will ride a horse. Please consult with our team members before booking.
Practical Information
Q: Is there Wi-Fi during tours?
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Hotels in Ulaanbaatar have Wi-Fi. Ger camps may have limited or no connectivity - expect digital detox.
Q: Can I charge devices during the trip?
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Most ger camps have charging stations in the main building. Bring a power bank for convenience.
Q: What about toilets and showers in ger camps?
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Mid- to high-end camps have clean shared or private bathrooms. Basic camps may have simple facilities.
Cultural Etiquette
Q: How should I behave when visiting nomadic families?
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Be respectful. Always accept offered food/drinks with your right hand, avoid touching the threshold, and ask before taking photos.
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Q: What gifts can I bring for local families?
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Small, practical items like sweets, fruit, crayons, or souvenirs from your home country are appreciated.
Booking & Payment
Q: How do I book a tour?
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You can book via our website, email, or by contacting our team directly. A deposit confirms your spot.
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Q: What payment methods do you accept?
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Credit cards, bank transfers, and secure online payments.
Q: What is your cancellation policy?
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Depends on the tour. Generally, early cancellations receive larger refunds. Full details are provided before booking.
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Q: Can I change my travel dates after booking?
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Plans change - we get it! You can modify your trip up to 60 days before departure with no fees, or keep your deposit as a credit for future travel.
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Changes made within 60 days of departure will incur cancellation fees according to our Booking Conditions. If your itinerary includes domestic flights, airline change or cancellation fees will also apply. We recommend purchasing cancellation insurance at the time of booking.
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​Some trips - like Tailor-Made itineraries - have different conditions. Please refer to our Special Conditions or your Essential Trip Information for details.
Extra Services
Q: Do you provide airport pickup and drop-off?
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Yes, airport transfers are included for all our travelers.
Q: Do you help with hotel bookings in Ulaanbaatar?
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Absolutely. We can arrange hotels that match your budget and style.
Q: Can you help with domestic train tickets or flights?
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Yes. We assist with domestic transport arrangements.
Q: Do you offer photography or drone-friendly tours?
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Yes, but drone regulations vary by location. We will advise and help with permits if needed.